Privacy Policy
A Legal Disclaimer
The explanations and information provided on this page are only general and high-level explanations and information on how to write your own document of a Privacy Policy. You should not rely on this article as legal advice or as recommendations regarding what you should actually do, because we cannot know in advance what are the specific privacy policies you wish to establish between your business and your customers and visitors. We recommend that you seek legal advice to help you understand and to assist you in the creation of your own Privacy Policy.
Privacy Policy - The Basics
Having said that, a privacy policy is a statement that discloses some or all of the ways a website collects, uses, discloses, processes, and manages the data of its visitors and customers. It usually also includes a statement regarding the website’s commitment to protecting its visitors’ or customers’ privacy, and an explanation about the different mechanisms the website is implementing in order to protect privacy.
Different jurisdictions have different legal obligations of what must be included in a Privacy Policy. You are responsible to make sure you are following the relevant legislation to your activities and location.
Privacy Policy - The Basics
Generally speaking, a Privacy Policy often addresses these types of issues: the types of information the website is collecting and the manner in which it collects the data; an explanation about why is the website collecting these types of information; what are the website’s practices on sharing the information with third parties; ways in which your visitors an customers can exercise their rights according to the relevant privacy legislation; the specific practices regarding minors’ data collection; and much much more.
To learn more about this, check out our article “Creating a Privacy Policy”.
Privacy Policy
Last Updated: 31 May 2026
Last Updated: 31 May 2026
Introduction
MediSpa Skin Clinic ("MediSpa", "we", "our", or "us") is committed to protecting your privacy and ensuring that your personal information is handled securely and responsibly.
This Privacy Policy explains how we collect, use, store and protect your personal information when you visit our website, make an enquiry, book an appointment, purchase a service, subscribe to our communications, or otherwise interact with us.
By using our website and services, you agree to the collection and use of information in accordance with this policy.
Contact Details
MediSpa Skin Clinic
Pionirska ulica 48
51000 Rijeka, Croatia
📞 092 389 0900
How We Use Your Information
We may use your information to:
Respond to enquiries
Schedule and manage appointments
Provide consultations and services
Send appointment reminders
Process payments
Improve our website and services
Provide customer support
Send newsletters and marketing communications (where consent has been provided)
Comply with legal and regulatory obligations
Legal Basis for Processing
Under the General Data Protection Regulation (GDPR), we process personal data on one or more of the following legal bases:
Your consent
Performance of a contract
Compliance with legal obligations
Legitimate business interests
Protection of vital interests where applicable
Marketing Communications
If you opt in to receive marketing communications, we may send:
Treatment information
Promotions and special offers
Educational content
Clinic news and updates
You may unsubscribe at any time by:
Clicking the unsubscribe link in any email
Contacting us directly at info@medispa.hr
Cookies
Our website uses cookies and similar technologies to improve functionality, enhance user experience and analyse website traffic.
Cookies may be used to:
Remember your preferences
Improve website performance
Analyse visitor behaviour
Measure advertising effectiveness
Support website security
You can manage or disable cookies through your browser settings.
Please note that disabling cookies may affect website functionality.
Analytics and Advertising
We may use services including:
Google Analytics
Google Tag Manager
Google Ads
Meta (Facebook and Instagram) advertising tools
These services help us understand how visitors interact with our website and measure the effectiveness of our marketing campaigns.
These providers may collect information such as:
Device information
Browser information
IP address
Website interactions
Advertising interactions
Third-Party Service Providers
We may share information with trusted third-party providers who assist in operating our business, including:
Wix Studio (website hosting and website functionality)
Booking and scheduling systems
Email marketing providers
Payment processors
Analytics providers
Advertising platforms
These providers only receive information necessary to perform their services and are required to maintain appropriate security standards.
Data Security
We take reasonable technical and organisational measures to protect personal information from:
Unauthorised access
Loss
Misuse
Alteration
Disclosure
While we strive to protect your information, no method of electronic transmission or storage can be guaranteed to be completely secure.
Data Retention
We retain personal information only for as long as necessary to:
Provide requested services
Fulfil legal obligations
Resolve disputes
Maintain business records
Enforce agreements
When information is no longer required, it will be securely deleted or anonymised where appropriate.
Your Rights
Under GDPR, you may have the right to:
Access your personal information
Correct inaccurate information
Request deletion of your information
Restrict processing
Object to processing
Request data portability
Withdraw consent at any time
To exercise any of these rights, please contact:
External Links
Our website may contain links to external websites.
We are not responsible for the privacy practices, content or security of third-party websites and encourage users to review their privacy policies independently.
Changes to This Privacy Policy
We reserve the right to update this Privacy Policy at any time.
Any changes will be posted on this page with an updated revision date.
Contact Us
If you have any questions regarding this Privacy Policy or how your personal information is handled, please contact:
MediSpa Skin Clinic
📞 092 389 0900
Information We Collect
We may collect and process the following information:
Personal Information
Full name
Email address
Telephone number
Date of birth
Appointment and booking information
Consultation requests
Communication preferences
Website Information
When you visit our website, we may automatically collect:
IP address
Browser type
Device information
Operating system
Pages visited
Time spent on pages
Referring websites
General location information
Information Provided Voluntarily
You may provide information when:
Completing contact forms
Booking appointments
Requesting consultations
Joining mailing lists
Participating in promotions or competitions
Communicating with us by email, telephone or social media